AI Dispatcher for Logistics & Wholesale Operations
Sales and operations teams in logistics spend countless hours manually parsing emails before they can even start calculating a quote.
Unstructured requests block scalable quoting
Customers describe routes, cargo, and constraints in free‑form language. Human operators must interpret every message, extract the relevant details, and key them into internal tools. Under heavy load, quotes are delayed or never sent at all.
Typical friction points in the workflow
- Information scattered across long email threads and attachments.
- Multiple back‑and‑forth messages just to clarify basics.
- Operators re‑enter the same data into several systems.
- High risk of mis‑typed dimensions, weights, or INCOTERMS.
Building an AI dispatcher around your pricing logic
Ketly engineers an AI dispatcher that reads incoming requests, structures all relevant parameters, and routes them into your existing pricing engines or spreadsheets. The AI never improvises prices; it strictly follows your approved logic.
What the dispatcher automates
- Extraction of origin, destination, cargo type, and timing constraints.
- Detection of missing critical data and automated clarification prompts.
- Population of internal quote calculators or TMS fields.
- Drafting of clean, professional quote replies for operator approval.
From overloaded inboxes to predictable response times
Instead of triaging inboxes, your team supervises an automated system that prepares quotes in the background. Operators step in only where judgment and negotiation are required.
Operational gains teams aim for
- Faster average response time on new quote requests.
- Higher quote throughput per operator.
- Reduced errors in structured data entry.
- Improved win rate thanks to consistent, timely replies.